![]() There are 3 types of management skills developed by Robert Katz: Technical skills (application of specialised knowledge, know-how, e.g. Represents the organization in negotiations Makes or approves important organizational decisions Undertakes corrective actions in case of problems Transmits information about the organisation to outside partiesĪnalyses the organisation and its environment for opportunities and initiates projects to bring about change Transmits information from outsiders to the organisation’s members Receives information, serves as nerve centre of internal and external information Symbolic head, needs to perform duties of social/legal natureĬollection and dissemination of information Roles which involve ceremonial/symbolic duties The concept was developed by Henry Mintzberg and is called Mintzberg’s Managerial Roles (below). They can be divided into 3 main categories: interpersonal roles, informational roles and decisional roles. Leading function relates to motivating workers and directing others’ actions, choosing communication canals and solving conflicts.Ĭontrolling function refers to controlling others’ work outcomes and checking whether everything is being done as planned and when necessary undertaking corrective actions. ![]() ![]() Organising function concerns tasks identification and division, assignment of tasks to individuals, setting reporting and decision- making systems. Planning function refers to setting goals, creating strategies, and preparation of plans that make different activities work coherently and effectively. Back to top Chapter 1: What is Organizational Behavior?īeing a good manager requires strong interpersonal skills, as communication is crucial, as one must manage different types of resources: people, money, and time in order to achieve specific goals. ![]()
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